5 Steps to a Great Scorecard

Almost every EOS® company struggles at the start of their journey with their Scorecard by trying to monitor too much information instead of focusing only on key performance indicators. Well, today I've distilled this process into five simple steps.

Read More

Expect Good Turnover

Years ago, I bought my dream car: a three-year-old 1984 BMW 528e. Suddenly, I started noticing other BMWs just like mine on the road everywhere.

Psychologists tell us that this is the Baader-Meinhof phenomenon, otherwise known as frequency illusion or recency illusion. This occurs when the thing you've just noticed, experienced, or been told about, suddenly seems to crop up constantly.

Read More